Refund policy

RETURN, REFUND & EXCHANGE POLICY

At Sydney Knife Sharpening, we carefully inspect our products before they are sent out. We understand that sometimes a purchase may not be what you expected, so the following conditions apply to returns and refunds.

CHANGE-OF-MIND RETURNS

For eligible products, you can contact us within 30 days of receiving your order to request a return.

The product must be returned and we are happy to provide a store credit if

  • Unused and in original condition

  • Free from damage, marks or signs of use

  • With its original packaging and accessories

  • In a condition that allows us to resell the product

  • With proof of purchase

Return postage for change-of-mind returns is the customer's responsibility. We strongly recommend using tracked postage and appropriate protective packaging.

If a returned product has been used, damaged, altered, sharpened, engraved, or is otherwise unsuitable for resale, the return may be refused or the refund may be adjusted where permitted by law.

KNIVES WITH ENGRAVING OR PERSONALISATION

Products that have been custom engraved, personalised, modified, specially made, or ordered specifically to a customer's requirements cannot be returned simply because the customer has changed their mind.

Please check your engraving details, spelling and personalisation information carefully before placing your order.

This exclusion does not remove any rights available under the Australian Consumer Law if the product is faulty or otherwise fails to meet a consumer guarantee.

LEATHER EDGE GUARDS & KNIFE COVERS

Leather edge guards, leather knife covers and other leather knife accessories are not eligible for change-of-mind returns or refunds.

Leather is a natural material and each piece may have its own grain, colour variation, texture, markings and other characteristics. These differences are part of the nature of genuine leather and are not automatically considered faults.

If a leather product arrives with a manufacturing fault or is damaged before use, please contact us so we can assess the issue.

JAPANESE WOODEN SAYA

Japanese wooden saya and wooden knife covers are not eligible for change-of-mind returns or refunds.

Wood is a natural material, meaning individual pieces can differ in grain, colour, texture, knots, small marks and finish. These natural characteristics are not considered defects by themselves.

Because a saya is made specifically to protect and fit a knife, customers should ensure that the correct saya is selected for their knife before ordering.

If you believe the saya has a genuine manufacturing fault or has arrived damaged, please contact us before using it.

PERISHABLE PRODUCTS

Perishable products are not eligible for change-of-mind returns or refunds.

This includes products that may deteriorate, expire, become unsuitable for resale, or require particular storage or handling conditions.

Where a perishable product arrives faulty, damaged or otherwise fails to meet Australian Consumer Law requirements, please contact us as soon as possible.

SALE & DISCOUNTED PRODUCTS

Being purchased at a sale or discounted price does not automatically remove your rights under Australian Consumer Law.

Eligible sale products may be returned in accordance with this policy unless the product falls within one of the exclusions described above.

DAMAGED, FAULTY OR INCORRECT ORDERS

Please check your order when it arrives.

If you receive an item that is damaged, faulty, defective or different from what you ordered, contact us as soon as reasonably possible.

Please provide your:

  • Order number

  • Name

  • Description of the problem

  • Photos of the product

  • Photos of the packaging if the item was damaged during delivery

We will review the situation and, where applicable, arrange a repair, replacement, refund or another remedy in accordance with the Australian Consumer Law.

NATURAL CHARACTERISTICS OF JAPANESE KNIVES

Many of our knives are handmade or finished using traditional techniques.

Differences in blade pattern, forging marks, polishing, handle grain, wood colour, texture and other visual characteristics can occur from one knife to another.

These characteristics are part of the individuality of handmade and natural-material products and do not necessarily indicate a defect.

KNIFE DAMAGE CAUSED BY USE

Knives are precision tools and should only be used for their intended purpose.

Damage resulting from inappropriate use may not qualify for a refund or replacement. This can include, for example:

  • Cutting bones or frozen products

  • Cutting extremely hard materials

  • Twisting or levering the blade

  • Using the knife as a pry tool

  • Dropping or impacting the knife

  • Incorrect sharpening

  • Using a dishwasher

  • Failure to properly maintain or store the knife

Each situation will be assessed individually, and nothing in this section limits rights provided under Australian Consumer Law.

SHARPENING SERVICES

Because sharpening is a service performed specifically on your knife, sharpening fees are generally not refundable once the service has been completed.

If you believe your knife has been damaged during our service or there is an issue with the sharpening result, please contact us promptly so we can inspect the knife and work with you to resolve the issue.

HOW TO REQUEST A RETURN

Before sending anything back, contact us at:

sydney.knifesharpening@gmail.com

Please include your order number and explain what you would like to return.

Do not send a return without first receiving instructions from us.

When a return has been approved, please package the product securely. The customer is responsible for ensuring that a change-of-mind return reaches us safely.

Return Address

Sydney Knife Sharpening
902/14 Church St
Lidcombe NSW 2141
Australia

REFUNDS

Once we receive an approved return, the product will be checked before any refund is processed.

Where a refund is approved, we will generally return the applicable amount to the original payment method within 10 business days.

Your bank or payment provider may require additional time for the funds to appear.

For change-of-mind returns, the original delivery cost and return postage are generally not refundable.

EXCHANGES

We do not generally process direct product exchanges.

If you would like a different product, an eligible item can be returned under this policy and a new order can then be placed for the replacement product.

GIFT CARDS

Gift cards are not redeemable for cash and are generally not refundable, except where required by Australian Consumer Law.

INTERNATIONAL ORDERS

Customers outside Australia are responsible for checking whether the products they order can legally be imported into their country.

Any customs charges, duties, taxes or other fees imposed by the destination country are the responsibility of the customer.

Change-of-mind return postage for international orders is also the customer's responsibility.

YOUR AUSTRALIAN CONSUMER LAW RIGHTS

Nothing in this policy is intended to take away, restrict or override any rights you have under the Australian Consumer Law.

If a product has a problem covered by a consumer guarantee, you may be entitled to a remedy depending on the circumstances.

CONTACT

For questions regarding returns, refunds or damaged products, please contact:

Sydney Knife Sharpening
Email: sydney.knifesharpening@gmail.com
Return Address: 137-145 Broadway, Ultimo NSW 2007, Australia